Contact the practice
Addingham Surgery
151a Main Street
Addingham
Ilkley
LS29 0LZ
Telephone: 01943 830367
Out of Hours: 111
Email: B83620.addingham@nhs.net
Opening Times
| Monday | 8:00am to 6:00pm |
| Tuesday | 8:00am to 6:00pm |
| Wednesday | 8:00am to 6:00pm |
| Thursday | 8:00am to 6:00pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.
In an emergency please phone the surgery number 01943 830367. This will enable you to gain appropriate treatment at all times, including out of hours.
Physical accessibility
There is good access for the disabled to all of our consultation rooms. A designated parking bay is adjacent to the surgery entrance and the surgery has a ramp and wide doors to allow for wheelchair access.
Please let the practice know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need. This will be noted on your medical records and will help us prepare for the next time you use our services.
If you use an assistance dog due to your disability, please let the practice know as a full risk assessment will need to carried out. The risk assessment can be found in the attached policy. Assistance dog and other animals policy WSV
How to make a complaint
We believe that patients should be treated with respect and courtesy and not discriminated against on the grounds of sex, race, colour or religion. Similarly staff should be treated with respect and courtesy, offensive abusive behaviour will not be tolerated, and patients will be asked to register elsewhere.
Complaints should normally be made within 12 months of an incident or of the matter coming to your attention.
This time limit can be extended provided you have good reasons for not making the complaint sooner and it’s possible to complete a fair investigation.
This will be a decision taken by the Practice Manager or Lead GP in discussion with you.
You can make a complaint verbally, in writing or by email. If you make your complaint verbally, a record of your complaint will be made and you’ll be provided with a written copy.
If you’re complaining on behalf of someone else, include their written consent with your letter (if you’re making your complaint in writing) as this will speed up the process.
But consent is not required if you’re making a complaint in the name of:
- a deceased person
- someone who lacks the capacity to make their own decisions
- a non-Gillick competent child
If you’d like support, you can always contact the Integrated Care Board who commission and pay for the NHS services you use. They can be contacted at wyicb.pals@nhs.net or by telephoning 01924 552150 Monday to Friday 9am – 4.30pm.
The Parliamentary and Health Service Ombudsman website also has tips about making a complaint, including tailored advice for people with learning disabilities and resources for south Asian and Muslim women.
Complaints should be made to the practice manager or the doctor. Complaints will be treated seriously.
To register a complaint, please contact us by telephone, mail or email. Please find our contact details below:
Addingham Medical Centre
151a Main Street
Addingham
Ilkley
LS29 0LZ
Phone: 01943 830367
Email: B83620.addingham@nhs.net
