Chaperones
This practice is committed to providing a safe and comfortable environment and to putting patients at ease wherever possible and strives to achieve good practice at all times.
All patients are entitled to have a chaperone present during any consultation, examination or procedure. Clinicians at this practice will advise patients that a chaperone is necessary during any intimate examination; this is to safeguard both the clinician and you, the patient.
Where a chaperone is not available, the clinician will ask you to make an appointment and request the presence of a chaperone
at the time of booking.
Staff members have received appropriate training to act as chaperones.
Family and friends are not permitted to act as chaperones as they do not have the knowledge required, nor do they have the necessary training.
Chaperone policy AS
Confidentiality
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.
How we use your information
This privacy notice explains why we as a Practice collect information about our patients and how we use that information.
Addingham Medical Centre manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.
We are committed to protecting your privacy and will only use information collected lawfully in accordance with:
- Data Protection Act 2018
- GDPR 2018
- Human Rights Act 1998
- Common Law Duty of Confidentiality
- Health and Social Care Act 2012
- NHS Codes of Confidentiality and Information Security
As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.
The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.
Patients Rights & Responsibilities
We at your GP practice are committed to giving you the best possible service.
This will be achieved by working together,
As a patient of this practice you can expect:-
- To be treated as an individual in a friendly and helpful manner
- Your privacy and dignity to be respected. If you would like to speak confidentially to the receptionist please ask on arrival.
- A clear explanation of your care and treatment.
- Information on services offered by the practice to be available in the practice leaflet.
- If your request for an appointment is not urgent, you will be offered the next available appointment with any doctor, if your request is urgent you will be offered the first available time that day however, it may not be possible to see the doctor of your choice.
- To wait no longer than 20 minutes for your booked appointment and to be given a reason for any delay.
- Repeat prescriptions ordered will be available for collection two working days following the request.
- To be informed how long you can expect to wait for your test results.
- A named person to deal confidentially and promptly with any complaint or suggestion you may have.
- A high standard of hygiene to be maintained on these premises at all times.
You can help us by:
- Taking responsibility for your own health by eating a balanced diet, taking regular exercise etc.
- Keeping appointments with the practice and hospital.
- Requesting home visits only when necessary.
- Informing the practice if you change your name or address.
We welcome any comments, good or bad, about the care you have received from both the practice and the hospital you have been referred to.
Patient’s rights and responsibilities
As a patient you have the right to:
a) be registered with a named doctor
b) change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent) c) receive emergency care
d) receive appropriate drugs and medicines
e) be referred for specialist or second opinion if they and GP agrees
f) see your medical records or a copy, subject to certain laws
g) know that by law, everyone working for the NHS must keep the contents of your medical records private.
With this rights come responsibilities for the public. That means being:
a) courteous to staff at all times
b) as prompt as possible for all appointments
c) responsible for cancelling appointments in adequate time.
Privacy Notices
As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.
Data Protection Officer: Dal Sharry-Khan
Contact details: Scorex House (West), 1 Bolton Road, Bradford, BD1 4AS. Tel : 07395796639. E-mail Daljeet.Sharry-Khan@bradford.nhs.uk
Please click on the following links for the practice privacy notices:
Privacy-notice-adult-2025
Privacy Notice – 13 years and above
Further information
Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:
Statement of Purpose
The name and address of the registered provider is:
Addingham Surgery
151a Main Street
Addingham
LS29 0LZ
b83620.addingham@nhs.net
www.addinghamsurgery.nhs.uk
Registered Manager: Dr Andrew Bearpark
Practice Manager: Lisa Jones-Tinsley
The surgery was purpose-built in 2009 in Addingham with large onsite parking.
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (Addingham Surgery) is required to provide to the Care Quality Commission a Statement of Purpose.
Our Aims and objectives:
- Provide a high standard of Medical Care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient-centred service through decision-making and communication
- To maintain our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training
- Guide our employees in accordance with diversity and equality
- Ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty
- Ensure that every individual is treated fairly and without discrimination
- Ensure that every person will receive equal treatment regardless of race, gender, disability or age.
Our purpose is to provide our patients with high quality health care and to seek continuous improvement on the health status of the Practice population overall. We aim to be responsible to our patients’ needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.
Violent or Abusive Behaviour
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
